Digital products

Because digital files are made available immediately after purchase, digital-product sales are generally final once access has been provided. This does not limit any rights you may have under applicable law.

If something went wrong

We want you to receive what you paid for. If you purchased the same product twice by mistake, received a damaged or incomplete file, cannot access your download, or believe there is another order problem, email hello@momentsofwhimsy.com with your order number and the email used at checkout. We will review it and work to make a genuine delivery issue right.

Change of mind

We generally cannot refund a digital product because you changed your mind after the files became available, bought it for a different event, did not use it, or later found a different product you preferred.

Third-party purchases

Items purchased from retailers through our shopping links are sold by those retailers and are subject to the retailer’s own return, shipping and customer-service policies.

Design services

If you purchase a semi-custom or full virtual design service, the proposal or checkout page may include service-specific cancellation, revision and refund terms. Those terms apply in addition to this policy.

Questions

Email hello@momentsofwhimsy.com and we’ll help.